Telecommunications
[GSNEWS] Phase One of telephone cutover successfully complete
Telecommunications successfully completed the Phase One cutover to the Avaya VoIP telephone system over the weekend. The following campus buildings now have numbers that begin with the 478 (GSU) prefix:
Hanner Complex
Alumni House
Calls to telephones located in these buildings will now require the 478 prefix; however, their four-digit extension numbers will remain the same as before. The phased cutover process will continue through May 12.
Internal (intra-campus) calls require
special attention:
- If you have an old number and are calling someone with a 478 prefix, you will need to dial 9 and the complete number, just as if you were making an outside call.
- If you have a 478 prefix and are dialing someone with an old number, you will have to dial 9 and the complete number, just as if you were making an outside call.
- If you have a 478 prefix and are dialing someone with a 478 prefix, you will only need to dial “8” and the four-digit extension.
As the entire campus moves to the new system, previous telephone numbers will have an automated message that provides callers with the new campus number (e.g. “This number has been changed. The new number is 478-XXXX”). Even after the new system is completed, messages will be available for a year.
As the cutovers occur, the University’s Web directory <http://directory.georgiasouthern.edu/> will be updated. At the same time, individual Human Resources information will be updated with new numbers, at the same time updating information for the Eagle Alert system
As each building moves to the new telephone system, training sessions will be offered. Please check with your administrative secretary for the time and place of training.
Telecommunications will also provide tutorials on how to reconfigure voice mail in the new system.
For questions, call the Telecommunications Office at ext. 5000.