Telecommunications

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    Georgia Southern University is officially launching a major initiative to install a new VoIP phone system at the institution. This system will replace our current Frontier hosted Centrex service to a university owned VoIP system from Avaya.

The most noticeable changes to campus telephone users with this new solution are:

  1. All telephone numbers have been migrated to a single new phone exchange, 478 (GSU)
  2. Campus to campus extension dialing will now require five digits (8xxxx)

    While every effort has been made to ensure that this will be a smooth and problem-free conversion, we appreciate your patience and understanding as we transition the entire campus to the new system in staged cutover phases from March through May 2008. During this phased transition period, there will be some campus phone numbers which will have been moved to the new system while other campus numbers temporarily remain on the old system.

Unfortunately, this situation, with some phones on the old system and others on the new system, will present a temporary inconvenience to callers when dialing between systems:

  1. If you are on the new system and the person you are calling is on the new system, as stated above, just dial ‘8’ plus the last four digits in their extension. If you are on the new system and they are on the old system, however, you must dial ‘9’ plus the seven digits of their extension.
  2. If you are on the old system and they are on the old system, you just dial the last four digits of their extension as usual.  If you are on the old system and they are on the new system, though, you must dial ‘9-478’ plus the last four digits of their extension.

    We are sorry that this temporary campus dialing inconvenience cannot be avoided, but we feel the significant benefits of the new solution will justify everyone’s cooperation in this effort. After the entire campus conversion is completed, some of the many benefits of the new GSU Campus Telecom Solution will become more apparent, and as time goes by, we hope and feel that this accomplishment will be regarded as a true milestone event in GSU campus history.