- RESNET CONTACT INFO -

Phone:912-478-7971
Email: resnet@georgiasouthern.edu
Call Center: http://www.gsuhousing.com/help

- RESNET -

What is ResNet?

You can think of ResNet as your residence hall Internet Service Provider (ISP). Just like your ISP at home, ResNet provides your Internet service while you are living on campus. This reliable, secure, high speed Internet service is free to all residence hall students!

We support Internet access directly to your room for accessing campus resources, web browsing, chatting with friends, gaming, email, and all the services you are accustomed to at home. We also maintain a computer lab in each residence hall which is open around the clock to Housing residents.

To keep your personal computer secure and virus free, we provide you with anti-virus software at no charge; and we have implemented Cisco’s Clean Access network security solution to help protect your computer files and personal information from hackers, and to keep the campus network running at optimal speed. ResNet HelpDesk technicians are available throughout the year to assist students living in our residence halls with connecting to the network and in keeping their computers virus free.

Location

We are located in the Southern Courtyard Clubhouse on Knight Drive. If you need tech help, the best way to reach us is by submitting a trouble ticket to our Call Center: www.gsuhousing.com/help. However, you may also speak with a technician by calling 912-478-7971, Monday - Friday from 9 am to 5 pm, or e-mail ResNet.

- Are you in violation? -

Your free music, movies, and games may not be so free if you get sued for illegally sharing copyrighted material over the Internet. The RIAA (Recording Industry Association of America), the ESA (Entertainment Software Association) and other industry trade groups are taking aggressive measures against illegal file sharing of copyrighted material. These trade organizations are especially targeting college campuses while searching for violators. They use sophisticated software to search known file sharing sites for illegal activity and are filing lawsuits against college students with alarming regularity. 

Simply stated, you should not download copyrighted materials because it is a violation of federal law with serious consequences. If you are downloading copyrighted materials without permission, the owners of those materials have the technology to identify you and they have the resources to fully prosecute you in a federal court for copyright infringement. Please don’t let this happen to you! 

Read more about illegal file sharing from the Office of Legal Affairs. 

Click here for a list of LEGAL music download sites.

- VIGIL -

If you are a student living in a residence hall and are having Internet or Wireless trouble, please submit a work request online at www.gsuhousing.com/help!

Please note that if you have other problems within your room or you are not in a residence hall, you should go to iServiceDesk and choose to submit a facilities work request.

- OUR SERVICES -

What ResNet technicians can do for you ...

  • provide Symantec Antivirus software for your computer free of charge, and assist with installation and support
  • help you connect your personal computer to the residence hall network and the Internet provided your computer hardware is capable
  • assist with installation of the Cisco Clean Access Agent on your computer
  • help you configure your computer to meet the requirements of the Clean Access Agent
  • assist you with installation of anti-spyware software
  • assist you with cleaning your computer of viruses, spyware, and illegal downloads
  • troubleshoot network connectivity issues on your computer
  • help you connect your game console to the Internet

    • We are not permitted to ...

  • unpack and assemble your computer
  • work on your computer hardware or install network cards
  • install any personal software on your computer (Microsoft Office, photo editing software, games, etc.)
  • provide software support for any programs on your computer other than Clean Access and the Symantec Anti-virus software that we provide
  • provide instruction on how to use your computer and software other than Clean Access and Symantec Antivirus that we provide free of charge
  • troubleshoot problems with your operating system or reinstall it
  • troubleshoot your personal printers or device drivers

    • Please note that Georgia Southern's Computer Use Policy does not permit you to connect any devices other than your computer and game console to our network.