- RESNET CONTACT INFO -

Phone:912-478-7971
Email: resnet@georgiasouthern.edu
Call Center: http://www.gsuhousing.com/help

- Are you bringing a computer to campus? -

If you are purchasing a new computer to bring to campus, we recommend a laptop for convenience and portability. The U-Store is currently offering huge discounts to all Georgia Southern students on Apple and IBM Lenovo computers. Please remember that there is no need to purchase anti-virus software because ResNet provides free antivirus software to all residence hall students. Internet access is also free.

All halls have a wired Ethernet connection, except for Brannen Hall and University Villas which are wireless. Centennial Place and Watson Commons have both. Wireless access is also available in many locations across campus.

Please click here for our Computer Readiness Checklist to learn what you can do to prepare your computer before you arrive on campus...

- RESNET -

What is ResNet?

You can think of ResNet as your residence hall Internet Service Provider (ISP). Just like your ISP at home, ResNet provides your Internet service while you are living on campus. This reliable, secure, high speed Internet service is free to all residence hall students!

We support Internet access directly to your room for accessing campus resources, web browsing, chatting with friends, gaming, email, and all the services you are accustomed to at home. We also maintain a computer lab in each residence hall which is open around the clock to Housing residents.

To keep your personal computer secure and virus free, we provide you with anti-virus software at no charge; and we have implemented Cisco’s Clean Access network security solution to help protect your computer files and personal information from hackers, and to keep the campus network running at optimal speed. ResNet HelpDesk technicians are available throughout the year to assist students living in our residence halls with connecting to the network and in keeping their computers virus free.

Location

We are located in the Southern Courtyard Clubhouse on Knight Drive. If you need tech help, the best way to reach us is by submitting a trouble ticket to our Call Center: www.gsuhousing.com/help. However, you may also speak with a technician by calling 912-478-7971, Monday - Friday from 9 am to 5 pm, or e-mail ResNet.

- Are you in violation? -

Various pieces of software floating around on the Internet that enable users to illegally download unlicensed music, videos, or software for free, and to share those files with others. Although you might not agree that this practice should be illegal, there is no denying that it is! Trade organizations such as the Recording Industry Association of America (RIAA) are aggressively opposing free file-sharing. The RIAA is filing suits against college and university students who have copyrighted materials available for file-sharing on their computers. Read more...

File sharing programs such as Limewire and Bit Torrent are automatically set to upload and share files by default when ever you download anything. You must specifically configure them to not upload or share. Click here for instructions on how to disable illegal file sharing on your computer.

Click here for a list of LEGAL music download sites.

- VIGIL -

New in 2008

If you are a student living in a residence hall and are having trouble connecting to the Internet or have a phone issue then you can now submit a work request online directly to the ResNet team, using Vigil!

Please note that if you have other problems within your room or you are not in a residence hall, you should go to iServiceDesk and choose to submit a facilities work request.

- OUR SERVICES -

What ResNet technicians can do for you ...

  • provide Symantec Antivirus software for your computer free of charge, and assist with installation and support
  • help you connect your personal computer to the residence hall network and the Internet provided your computer hardware is capable
  • assist with installation of the Cisco Clean Access Agent on your computer
  • help you configure your computer to meet the requirements of the Clean Access Agent
  • assist you with installation of anti-spyware software
  • assist you with cleaning your computer of viruses, spyware, and illegal downloads
  • troubleshoot network connectivity issues on your computer
  • help you connect your game console to the Internet

    • We are not permitted to ...

  • unpack and assemble your computer
  • work on your computer hardware or install network cards
  • install any personal software on your computer (Microsoft Office, photo editing software, games, etc.)
  • provide software support for any programs on your computer other than Clean Access and the Symantec Anti-virus software that we provide
  • provide instruction on how to use your computer and software other than Clean Access and Symantec Antivirus that we provide free of charge
  • troubleshoot problems with your operating system or reinstall it
  • troubleshoot your personal printers or device drivers

    • Please note that Georgia Southern's Computer Use Policy does not permit you to connect any devices other than your computer and game console to our network.