What is ResNet?

You can think of ResNet as your residence hall Internet Service Provider (ISP). Just like your ISP at home, ResNet provides your Internet service while you are living on campus. This reliable, secure, high speed Internet service is free to all residence hall students!

We support Internet access directly to your room for accessing campus resources, web browsing, chatting with friends, gaming, email, and all the services you are accustomed to at home. We also maintain a computer lab in each residence hall which is open around the clock to Housing residents.

To keep your personal computer secure and virus free, we provide you with anti-virus software at no charge; and we have implemented Cisco’s Clean Access network security solution to help protect your computer files and personal information from hackers, and to keep the campus network running at optimal speed. ResNet HelpDesk technicians are available throughout the year to assist students living in our residence halls with connecting to the network and in keeping their computers virus free.

Location

We are located in the Southern Courtyard Clubhouse on Knight Drive. If you need tech help, the best way to reach us is by submitting a trouble ticket to our Call Center: www.gsuhousing.com/help. However, you may also speak with a technician by calling 912-478-7971, Monday - Friday from 9 am to 5 pm, or e-mail ResNet.

New in 2008

If you are a student living in a residence hall and are having trouble connecting to the Internet or have a phone issue then you can now submit a work request online directly to the ResNet team, using Vigil!

Please note that if you have other problems within your room or you are not in a residence hall, you should go to iServiceDesk and choose to submit a facilities work request.

What ResNet technicians can do for you ...

provide Symantec Antivirus software for your computer free of charge, and assist with installation and support

help you connect your personal computer to the residence hall network and the Internet provided your computer hardware is capable

assist with installation of the Cisco Clean Access Agent on your computer

help you configure your computer to meet the requirements of the Clean Access Agent

assist you with installation of anti-spyware software

assist you with cleaning your computer of viruses, spyware, and illegal downloads

troubleshoot network connectivity issues on your computer

help you connect your game console to the Internet

We are not permitted to ...

unpack and assemble your computer

work on your computer hardware or install network cards

install any personal software on your computer (Microsoft Office, photo editing software, games, etc.)

provide software support for any programs on your computer other than Clean Access and the Symantec Anti-virus software that we provide

provide instruction on how to use your computer and software other than Clean Access and Symantec Antivirus that we provide free of charge

troubleshoot problems with your operating system or reinstall it

troubleshoot your personal printers or device drivers

Please note that Georgia Southern's Computer Use Policy does not permit you to connect any devices other than your computer and game console to our network.

Network Services currently supports the Cisco Clean Access network security system in all residence halls. The main features of this system include user authentication, vulnerability assessment and remediation. In other words, the system requires students to log in and checks the PC for computer viruses and other vulnerabilities before granting full network access. It helps users do their part in establishing a safer internet. For more information about this system and how it might affect you, click here.

Click here to access the Guide to Georgia Southern Residence Hall Internet Access which contains important information about connecting your computer to the campus network!