RESNET - Website

Student technicians who support technology for students living in Georgia Southern University Residence Halls. The team can be reached by phone at 478-7971, in person by visiting Southern Courtyard, e-mail ResNet, or by submitting a trouble ticket to the Call Center.

AUXILIARY STAFF! HAVE A TECHNICAL PROBLEM?

Don't stress! The helpdesk allows staff to submit assistance requests (tickets) concerning techical issues such as upgrades, Diebold, Banner, networking, security, RMS, Medicat, printing, Web assistance, etc.

BOB GROGAN, Systems Support Specialist IV

Education:

  • Georgia Southern University MPA (1990)
  • Georgia Southern University, BS in Political Science (1981)

    • Experience:

  • Systems Support Specialist IV, Georgia Southern Business & Finance IT, 2004-Present
  • Systems Analyst II, Georgia Southern Auxiliary Services IS, 1 1/2 yrs
  • Data Management Specialist, Georgia Southern Auxiliary Services IS, 11 yrs
  • EDP Technical Support Specialist, Georgia Southern Computer Services, 4 yrs
  • 20+ years in the Computer and Information Technology Field
  • Served Georgia Southern in various IT related roles over the years
  • Very first PC Support Technician employed by Georgia Southern

    • Contact:
    912-478-1217
    e-mail

    MICHAEL JACOBS, Systems Analyst I

    Education:

  • Gainesville Jr. College, Associate of Applied Science in Data Processing (1985)
  • Athens Area Technical Institute, Diploma in Computer Programming (1984)

    • Experience

  • Systems Analyst I, Georgia Southern Business & Finance IT, 2001-Present
  • Programmer III, Georgia Southern Auxiliary Services IS, 8 1/2 yrs
  • Programmer II, Georgia Southern Auxiliary Services IS, 6 yrs
  • Programmer I, Georgia Southern Computer Services, 1 1/2 yrs
  • Instructor, Swainsboro Technical Institute 3 yrs

    • Contact:
    912-478-1183
    e-mail

    SAM WAINFORD, Network Services Specialist IV, ResNet Manager

    Education

  • Georgia Southern University, MT in Information Technology (2007)
  • Ogeechee Technical College, CIS Networking Specialist (2000)
  • Rhode Island School of Design, BFA in Education (1971)

    • Experience

  • Network Services Specialist IV / ResNet Manager, Georgia Southern Business & Finance IT, July 2007-Present
  • IS Coordinator, Georgia Southern Auxiliary Services IS, 3 yrs
  • Instructional Technology Specialist, Georgia Southern School of Nursing, 1 yr
  • Webmaster, Ogeechee Technical College, 3 yrs
  • Design Consultant, Carl Perkins Grant for Technical Education & Innovation, 1 yr
  • Freelance Web Design/Development, 1997-Present

    • Certifications

  • CompTIA A+ Certified DOS/Windows Service Technician
  • Microsoft Professional Certifications: Server, Enterprise Server, Workstation, & Net Essentials
  • CIW (Certified Internet Webmaster) Associate Certification

    • Contact:
    912-478-1256
    e-mail

    JASPER ANDRE STEWART, EDP Technical Support Specialist II

    Education

  • Georgia Southern University, MBA in Information Systems (2008)
  • Georgia Southern University, BS in Information Technology (2004)

    • Experience

  • EDP Technical Support Specialist II, Georgia Southern Business & Finance IT, February 2005-Present
  • Network Technician (student), IT Services of Georgia Southern Network Services, 4 yrs

    • Contact:
    912-478-1216
    e-mail

    EDWIN WHITE, Systems Support Specialist III

    Education

  • Georgia Southern University, BBA in Information Systems (2000)

    • Experience

  • System Support Specialist III, Georgia Southern Business & Finance IT, April 2006-Present
  • Wide Area Network Administrator, Bulloch County Board of Education, 6 yrs
  • Technology Specialist, Bulloch County Board of Education, 2 yrs

    • Contact:
    912-478-1194
    e-mail

    ROBIN BRAGG, IS Coordinator/RMS Support

    Education

  • Currently enrolled @ Georgia Southern University, earning MT in Information Technology
  • Georgia Southern University, BBA in Information Systems (2003)

    • Experience

  • IS Coordinator, Georgia Southern Business & Finance IT, February 2008 - Present
  • EDP Technical Support Specialist II / Web Developer, Georgia Southern Business & Finance IT, 2 yrs
  • Project Management, Bryant Midwest Corporation, 2 yrs
  • Web Design/Development (student), Georgia Southern Auxiliary Services IS, 4 yrs
  • Freelance Web Design/Development, 2002 - Present

    • Contact:
    912-478-1209
    e-mail

    ERIK POWELL, EDP Technical Support Specialist II (Webmaster)

    Education

  • Georgia Southern University, BS in Information Technology (2008)

    • Experience

  • EDP Technical Support Specialist II (Webmaster), Georgia Southern Business & Finance IT, 2008 - Present
  • Student Coordinator, Georgia Southern Business & Finance IT, 2005 - 2008
  • Technical Support Specialist (student), Georgia Southern Business & Finance IT, 2003 - 2005
  • Lead Front End Developer, Eyesore, Inc., 2006 - 2008
  • Partner / PC Technician, GATE Software Systems, llc., 2006 - 2007
  • Ethernet/Telephone Installer, Network Systems Inc., ½ yr

    • Contact:
    912-478-0514
    e-mail

    JEFF LYLE, Student Technical Support Specialist

    Education

  • Currently enrolled @ Georgia Southern University, earning BBA in Information Systems

    • Experience

  • Technical Support Specialist (student), Georgia Southern Business & Finance IT, December 2007 - Present
  • Ethernet Installer, Amearilease Corporation

    • Contact:
    912-478-0514
    e-mail

    DARRELL BAILEY, Student Technical Support Specialist

    Education

  • Currently enrolled @ Georgia Southern University, earning BS in Electrical Engineering

    • Experience

  • Technical Support Specialist (student), Georgia Southern Business & Finance IT, December 2007 - Present
  • Network Technician, Technical Systems Integrators

    • Contact:
    912-478-0514
    e-mail