RESNET - Website

Student technicians who support technology for students living in Georgia Southern University Residence Halls. The team can be reached by phone at 478-7971, in person by visiting Southern Courtyard, e-mail ResNet, or by submitting a trouble ticket to the Call Center.

AUXILIARY STAFF! HAVE A TECHNICAL PROBLEM?

Don't stress! The helpdesk allows staff to submit assistance requests (tickets) concerning techical issues such as upgrades, Diebold, Banner, networking, security, RMS, Medicat, printing, Web assistance, etc.

- ADOBE READER IS REQUIRED -

adobe acrobatAcrobat Reader is required to to view and print forms. You may download Acrobat Reader from http://www.adobe.com.

- GROUPWISE TIPS -

accessing GroupWise using your Web browser
You can access your GroupWise account remotely using a web browser: Internet Explorer or Netscape. You will be able to view and use your GroupWise account (including your calendar and email) using a secure server ...

address book FAQs
How do I print a hard copy of my Groupwise personal address book? How do I create a personal address book? How do I create and enable Custom Defined Address Book Filter? How can I quickly find a user within the Novell GroupWise Address Book? How do I copy names and addresses between personal address books?

archiving e-mail messages
GroupWise items (email and phone messages, appointments, reminder notes and tasks) are saved on Georgia Southern University s server where space is limited. Therefore, GroupWise emails should be archived to your local hard drive every week ...

calendar Q & A
Cannot synchronize calendar ... unable to delete unarchived appointments ... display problems ... how to restore lost calendar items ... calendar prints incorrectly ...

creating rules and linking incoming messages
How do I create a rule on a specific folder and then link incoming messages to that folder?

setting your calendar view to multiuser
How do I create a new multi-user Calendar view and add a new user?

optimizing your settings
GroupWise has many options that go beyond the obvious email and calendar options. Some of the options will help you gain more functionality; others will help the GSU network operate the most smoothly...

quick-correct feature
How do I add Quick Correct words? How do I automatically replace misspelled words?

sharing folders and address books
How do I share a folder with other GroupWise Users? How do I share a GroupWise Address Book with
another GroupWise user?

system FAQs
How do I change the dates and times that appear in Groupwise? How do I change the default system font for GroupWise?

troubleshooting tips and custimization
How do I restore my Sent Items folder? How do you embed an object from the Clipboard
into an item? How do I configure the system to notify me of Incoming Messages? How do I know if my Groupwise Notify feature is enabled? How do I customize my toolbar?

understanding rules
How do I create a Vacation Rule for Internal Users only? If someone receives the Vacation Rule Message outside the Network, will they get the rule you set up saying you are out of the office? How do I block some of the incoming SPAM?